Help
Legal Questions
For all legal inquiries and requests related to Government and Law Enforcement Agencies, please direct your emails to legal@noones.com.
Submitting a Bug Report
Please contact us with a detailed explanation of the technical issue or bug on the website that you found. Please attach the screenshots and explain on which step it occurs. Our support team will help you!
Reporting a Chargeback
A chargeback is when a payment you received has been retracted. This guide explains how to report a chargeback if it happens to you. Some payment methods have an option of a chargeback. This means that after you’ve received a payment for your crypto ...
Reporting a Problem in a Trade
If you were buying cryptocurrency on Noones and you think you were scammed by your trade partner, here’s what you can do. Note: If your trade hasn’t been cancelled yet, start a dispute right away. You can report a problem only after the buyer has ...
Reporting a Scam
If you’re selling cryptocurrency and think that the buyer has sold you an invalid gift card, here’s what you can do. Note: If the trade hasn’t been cancelled yet, start a dispute right away. You can report a problem only after the buyer has marked ...
Reporting an Offer
If you come across an offer that is suspicious or in clear violation of our Terms of Service, report it immediately. 1. On the offer page, click Report a problem. The Report a problem dialogue box appears. 2. Choose a report type, write a detailed ...
Reporting a Problem
Reporting malicious users is a way to keep yourself and the community safe. Here’s what you can report on the Noones marketplace. Report an offer — If you come across an offer that’s suspicious or in clear violation of our Terms of Service, let us ...
How to Contact Support
Noones has an amazing customer support team and a virtual assistant Noones' Bot to provide immediate assistance for all sorts of questions. What is Noones' Bot? Noones' Bot is Noones’ support chatbot. It’s located in Noones’ Messenger, and it’s there ...