How to Contact Support

How to Contact Support

Noones has an amazing customer support team and a virtual assistant Noones' Bot to provide immediate assistance for all sorts of questions.

What is Noones' Bot?

Noones' Bot is Noones’ support chatbot. It’s located in Noones’ Messenger, and it’s there to help you with any questions you may have. You can find it if you click on Support chat in your Messenger.

What can Noones' Bot do? 

Noones' Bot can help you find answers to your questions regarding Noones. Whether your question is about trading, disputes, or simply related to account issues, Noones' Bot is a great resource. If you have a specific question on how to use Noones functions, Noones' Bot can also help you. It’s quick, efficient, and best of all there are no wait times.

What do I do if Noones' Bot doesn’t understand my question?

If you type a question or phrase and Noones' Bot doesn’t understand, we recommend that you rephrase the question in simpler terms. If your question can’t be answered Noones' Bot will help you submit a ticket to the Support team. 

How do I use Noones' Bot? 

You can use Noones' Bot by following the steps below: 

1. Click on:

  1. Messenger button and find Support chat on the top of the chats list.
  2. Or, if you want to reach support from our help center, you need to click on the green Support button.

2. Noones' Bot will greet you and present several common topics you may need assistance with such as:

  • Account Access
  • Trading
  • Verification
  • Wallet

3. Type in a short, direct question or choose one of the options listed. 

Noones' Bot will either find the best answer or lead you through a series of steps or questions to help you find a solution. Choose the best answer that is applicable to your issue or question.

4. If you don’t find what you are looking for, Noones' Bot will gather some additional information and send it along to the support team.

 

Note: Noones support will never contact you outside of support@noones.com or support@noonessupport.zendesk.com. Be aware there are fake support emails that may impersonate Noones. These fake emails may even try to trick you into providing personal account details over social media. Read more about how to keep your information secure in our security guide.

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