We have an amazing customer support team and a virtual assistant — our support chatbot — to provide immediate assistance for all sorts of questions.

What is the support chatbot?
It's our support chatbot, located in our Messenger, ready to help you with any questions you may have. You can find it by clicking Support chat in your Messenger.

What can the support chatbot do?
The support chatbot can help you find answers to your questions — whether about trading, disputes, or account issues, it's a great resource. If you have a specific question about how to use certain functions, it can help with that too. It's quick, efficient, and best of all, there are no wait times.

What do I do if the support chatbot doesn't understand my question?
If you type a question or phrase and it doesn't understand, we recommend rephrasing it in simpler terms. If your question still can't be answered, the chatbot will help you submit a ticket to the Support team.

How do I use the support chatbot?
Follow the steps below:

1. Click on:
   • The Messenger button and find Support chat at the top of the chats list.
   • Or, if you want to reach support from our help center, click the green Support button.
2. The chatbot will greet you and present several common topics you may need help with, such as:
   • Account Access
   • Trading
   • Verification
   • Wallet
3. Type in a short, direct question or choose one of the listed options.
   The chatbot will either find the best answer or guide you through a series of steps or questions to help you find a solution. Choose the best answer that applies to your issue or question.
4. If you don't find what you're looking for, the chatbot will gather some additional information and send it along to the support team.