Related Articles
Reporting a Chargeback
A chargeback is when a payment you received has been retracted. This guide explains how to report a chargeback if it happens to you. Some payment methods have an option of a chargeback. This means that after you’ve received a payment for your crypto ...
Reporting an Offer
If you come across an offer that is suspicious or in clear violation of our Terms of Service, report it immediately. 1. On the offer page, click Report a problem. The Report a problem dialogue box appears. 2. Choose a report type, write a detailed ...
Reporting a Problem in a Trade
If you were buying cryptocurrency and think you were scammed by your trade partner, here's what you can do. Note: If your trade hasn't been cancelled yet, start a dispute right away. You can report a problem only after the buyer has marked the trade ...
Reporting a Scam
If you’re selling cryptocurrency and think that the buyer has sold you an invalid gift card, here’s what you can do. Note: If the trade hasn’t been cancelled yet, start a dispute right away. You can report a problem only after the buyer has marked ...
How to Contact Support
We have an amazing customer support team and a virtual assistant — our support chatbot — to provide immediate assistance for all sorts of questions. What is the support chatbot? It's our support chatbot, located in our Messenger, ready to help you ...