Technical Problems and Solutions
What Do I Do If I Have a Transaction or Hedging Issue?
There could be a few reasons why your transaction in Noones are taking longer than usual. This is what to do if you encounter it: Check Noones’ Status Page One solution to figuring out why you may be having issues in Noones is to check our Noones ...
Not Receiving Emails from Noones
If you’re not receiving emails from Noones, here’s what you can do to fix this: Ensure you have logged in to the correct email address which you used to register in Noones Check your spam folder. Sometimes our emails could be sitting there Whitelist ...
Why Do I Receive "Unknown Bitcoin Address" Error Message?
You may encounter an "Unknown Bitcoin Address" error message when sending Bitcoin to an external wallet. This may happen because: You have entered an incorrect wallet address You have entered a non-existing wallet address You have entered an address ...
Trade Chat Not Opening
If you started a trade in Noones, but the trade chat won't load or initialize, please follow the steps below to fix the issue: Clear the cache and cookies, and try using a different browser If this solution does not work, please check the status on ...
Invalid Parameters. Missing Bitcoin Address.
An "Invalid Parameters. Missing Bitcoin Address." error message after clicking "SEND" means that the BTC address is still being generated. You can try again after a few minutes or contact our support team to generate a new wallet address for you.
"Error Uploading File"
If you encounter an error when uploading a file in the trade chat, double check if it meets the following requirements: File formats accepted: jpeg, jpg, png, and pdf Maximum of 3 files can be uploaded simultaneously Maximum file size is 300MB If the ...
Email Notifications Not Received
If you encounter an error wherein email notifications from Noones are not being received, follow these steps to fix the issue: Go to your Account settings and check Notifications settings Tick for notifications you want to receive If you are not ...
Copy/Paste Problem with Wallet Address
There are times when the wallet address you copied becomes different after pasting it to the text field, and this is because of some malicious software installed on your computer. Here's what you should do to prevent this from happening: Check if ...
Bitcoin Send Out is Delayed, Send Out without Transaction ID
This is what you need to do when you send out cryptocurrency and see a message showing "Bitcoin queued to send out". If the transaction is already listed on the blockchain, this could be a slowdown on the blockchain network If it shows in queue and ...
Phone Number Verification Issues
If you're trying to verify your phone number in Noones, but didn't receive the verification code via SMS, there could be an issue with the country's SMS gateway, which is beyond our control. One possible solution is to try another mobile service ...
How to make HAR file for Troubleshooting
When working with Noones support, we may sometimes ask you to collect a HAR capture, which can be used for troubleshooting. HTTP Archive (HAR) is a format used to track information between web browsers and websites. HAR files represent recording of ...