There could be a few reasons why your transaction is taking longer than usual. Here's what to do if you encounter this:
Check the Status Page
One way to figure out why you may be having issues is to check our Status Page.
On this page, you can see which areas are currently running smoothly or if delays are expected. We have status checks for specific areas of the platform, including Marketplace, Wallet, Account, Notifications, API, and Mobile Apps.
You can also check for any past incidents. This will tell you whether there are current issues being investigated, identified, or resolved.
Check the Transaction Status
One reason your trade may not be completing quickly is that the blockchain is taking time to confirm it — this could be due to mempool congestion. In this case, you can check your Bitcoin transaction status to gather more information about where your transaction is in the blockchain.
What if you still don't have an answer?
If you still don't have an answer after following the steps above, we recommend reaching out to our Support team.
Related Articles
Bitcoin Send Out is Delayed, Send Out without Transaction ID
This is what you need to do when you send out cryptocurrency and see a message showing "Bitcoin queued to send out". If the transaction is already listed on the blockchain, this could be a slowdown on the blockchain network If it shows in queue and ...
Email Notifications Not Received
If you encounter an error wherein email notifications from the marketplace are not being received, follow these steps to fix the issue: Go to your Account settings and check Notifications settings Tick for notifications you want to receive If you are ...
How to make HAR file for Troubleshooting
When working with our support, we may sometimes ask you to collect a HAR capture, which can be used for troubleshooting. HTTP Archive (HAR) is a format used to track information between web browsers and websites. HAR files represent recording of ...
Trade Chat Not Opening
If you started a trade, but the trade chat won't load or initialize, please follow the steps below to fix the issue: Clear the cache and cookies, and try using a different browser If this solution does not work, please check the status on Firebase If ...
Phone Number Verification Issues
If you're trying to verify your phone number, but didn't receive the verification code via SMS, there could be an issue with the country's SMS gateway, which is beyond our control. One possible solution is to try another mobile service provider.