There could be a few reasons why your transaction is taking longer than usual. Here's what to do if you encounter this:

Check the Status Page
One way to figure out why you may be having issues is to check our Status Page.

On this page, you can see which areas are currently running smoothly or if delays are expected. We have status checks for specific areas of the platform, including Marketplace, Wallet, Account, Notifications, API, and Mobile Apps.

You can also check for any past incidents. This will tell you whether there are current issues being investigated, identified, or resolved.

Check the Transaction Status
One reason your trade may not be completing quickly is that the blockchain is taking time to confirm it — this could be due to mempool congestion. In this case, you can check your Bitcoin transaction status to gather more information about where your transaction is in the blockchain.

What if you still don't have an answer?
If you still don't have an answer after following the steps above, we recommend reaching out to our Support team.