Email Notifications Not Received
If you encounter an error wherein email notifications from the marketplace are not being received, follow these steps to fix the issue:
- Go to your Account settings and check Notifications settings
- Tick for notifications you want to receive
If you are not getting notifications for trades but you are receiving all other notifications and notification settings are correct:
- Check the spam folder. Maybe their email provider like Gmail or Microsoft or anything else is blocking emails that contain certain words.
Related Articles
Not Receiving Emails
If you’re not receiving our emails, here’s what you can do to fix this: Ensure you have logged in to the correct email address which you used to register Check your spam folder. Sometimes our emails could be sitting there Whitelist our email ...
What Do I Do If I Have a Transaction or Hedging Issue?
There could be a few reasons why your transaction is taking longer than usual. Here's what to do if you encounter this: Check the Status Page One way to figure out why you may be having issues is to check our Status Page. On this page, you can see ...
How to make HAR file for Troubleshooting
When working with our support, we may sometimes ask you to collect a HAR capture, which can be used for troubleshooting. HTTP Archive (HAR) is a format used to track information between web browsers and websites. HAR files represent recording of ...
Trade Chat Not Opening
If you started a trade, but the trade chat won't load or initialize, please follow the steps below to fix the issue: Clear the cache and cookies, and try using a different browser If this solution does not work, please check the status on Firebase If ...
Phone Number Verification Issues
If you're trying to verify your phone number, but didn't receive the verification code via SMS, there could be an issue with the country's SMS gateway, which is beyond our control. One possible solution is to try another mobile service provider.