Account Verification
Blocked Jurisdictions and Restricted Regions
1. Globally Restricted Jurisdictions Due to regulatory restrictions, we do not offer services or support onboarding for residents of the following countries and territories. Access for users from the following countries is blocked: Cuba Iran Myanmar ...
Verification Issues and Troubleshooting
There are a few different reasons why your ID or proof of address verification may be denied. Here are the most common reasons: ID Verification You've reached the limit of verification attempts. If you run out of attempts, please reach out to our ...
Address Verification Requirements
Address verification is an important step toward validating your profile. Listed are the following documents you need: To be an official PDF or scanned document showing your full name and home address. This can be a utility bill, phone bill, or a ...
Video Verification
Video verification is an additional identity check that may be requested by our compliance department. Here's a step-by-step guide: Note: Video verification isn’t mandatory and won’t affect your trading experience. It must be done only if requested. ...
Address Verification
So, verifying your address isn't something everyone has to do. Most of the time, you're good to go without it! But, just so you know, sometimes our security folks might ask for it, just to keep things extra safe around here. Also, good news! If you ...
ID Verification Requirements
To successfully verify your ID and unlock perks on your account, you will need to prepare the following requirements such as: You must be 18 years or older. You must have a valid email address. Only personal documents can be used. Only the following ...
Verification Processing Time
All information and documents you submit for account verification are reviewed through our automated or manual verification methods. Depending on which method can be used to verify your details, account verification times can vary. Listed in the ...
Why Didn’t My Account Pass Compliance Review?
The safety of our marketplace is very important. As a result, some accounts get banned for failing our compliance review for reasons, such as: We believe that you have violated the Terms of Service, which may include: Providing multiple and/or false ...
When would I need to verify my identity?
If you reach an equivalent of 50,000 USD in trade volume or wallet activity, you’ll be asked to verify your ID You may also be required to verify your identity for certain payment methods such as buying and/or selling cryptocurrency with Cash ...
ID Verification
Trading on our marketplace requires verification depending on the payment method used or the amount transacted. Whenever you hit the limit of operations available without ID verification, we would suggest you to increase the limits by verifying your ...
Phone Verification
You might want to verify your phone number after creating your account to enable two-factor authentication (2FA). Here's how you can verify your phone number if you didn't create your account using your phone number. Log in to your account, hover ...
Email Verification
Email address verification adds an additional layer of security to your account. Here's how you can verify your email address. Log in to your account, hover over your username on the top right of the page and click Settings from the context menu that ...
Limits and Verification
Verified users on the platform have access to more features, such as higher trade amounts and unlimited transactions, a free crypto wallet, and the ability to publish their own offers on the marketplace. Below are the tables showing our verification ...
Basic Verification
Obtaining a satisfactory identification document that meets stringent Know Your Customer (KYC) standards can be challenging and time-consuming in certain regions. Additionally, KYC providers may not support all types of identification documents ...