Address Verification

Address Verification

So, verifying your address isn't something everyone has to do. Most of the time, you're good to go without it! But, just so you know, sometimes our security folks might ask for it, just to keep things extra safe around here.

Also, good news! If you ever want to make really big trades (think over $100,000 at once), you can ask us about verifying your address. Our support team will take a look and see if we can turn on that option for you.

And hey, if you've got one of our virtual visa cards and want to spend a bit more with it, then we'll need you to verify your address.

 

How to Verify If You Need To (or Want To!)

First things first, make sure you've already done the ID verification – that's the first step.

 

Step 1 Find the address verification thing

  • If we need you to verify your address, or if we've said it's okay for you to do it to get those higher limits, you'll see the Proof of Address Verification tab active on Verification page.

Step 2 Insert Your Details

  • Fill in the fields on the address verification form.
Field Name Description Comments
Country of Your Residence Select your current country of residence.  
Type of Proof of Address Document Select the type of document you are submitting. Accepted documents: utility bill, bank statement, credit card statement.
Region/State Select your current state or region of residence.  
City Your city of residence. As shown in your document.
Address Line 1 Enter your address. As shown in your document.
Address Line 2 Continue your address. This is optional.
Postal Code Your postal code. As shown in your document.
  • Click Start address verification.
    • The Address verification page will appear.

Tip: To see examples of good proofs of address, click Show examples.

 

Step 3 Upload Proof of Address

  • Click Upload files. Upload the document you selected.

    Note: Remember to submit a proof of address that is less than 3 months old. If you do submit an older document, you will have to restart the verification process.

  • After choosing the file click Continue. If you want to choose another file, click Upload files and retry.

You’ll be notified about your application in just a few minutes (5-10min)! Check your notification inbox if your application has been approved or declined. You can also check your email inbox.

 

What if I don't own property or the utility bill is not in my name?

If you don't own property and the utility bills at your residency are not in your name, you can provide the following information:

  • A utility bill under your family name OR a utility bill showing that you pay the bill or reside at the residence (if you don't own your property and cannot provide a utility bill, you can ask your landlord or family include your name on the bill)
  • Registration certificate where all individuals living at the property are named

These documents must be from the past 3 months. No older documents will be accepted. 

Please keep in mind that we cannot guarantee submitted documents will be accepted. 

Note:

  • There is a lifetime limit of 5 verification attempts for each user.
  • If you have not received an answer within 24 hours, it means that your document is going through manual verification. Manual verification may take more than 2 days (2-7 days).
  • All bank statements must be personal. 

In case of any questions or issues, please contact our support.

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