Help with transaction status
Mistake with Your Crypto Deposit? How to Recover Unsupported Tokens
It can be a common worry: you've made a cryptocurrency deposit, but realize too late that the token isn't supported by our wallet, or you've used a blockchain network that we do not officially integrate with. Don't panic! While our primary goal is to ...
Can My Cryptocurrency Transaction Be Cancelled or Reversed?
Blockchain transactions are irreversible. Unfortunately, we have no control over them and cannot cancel or reverse transactions. This applies in all cases such as: If you were hacked and someone sent out your coins If you sent crypto to the wrong ...
Cryptocurrency was sent to my Wallet but I don't see it on my balance
If the Cryptocurrency sent to your wallet isn’t showing up on your balance, it doesn’t mean that your funds are lost. Here's what you can do: 1. Make sure that the funds were sent to the correct wallet address. If they were sent from an online ...
I Sent Cryptocurrency from My wallet but it doesn't appear on the Recipient's Balance
The Cryptocurrency you sent may not appear immediately in the recipient's wallet balance but that doesn't mean that the funds are lost. Here are some steps for you to figure out what could have happened: Make sure you have sent the Cryptocurrency to ...
How Long Does it Take to Receive a Cryptocurrency Transaction?
Cryptocurrency transactions are not always instant as it depends on the number of transactions processed by the blockchain at a given time. For Bitcoin transactions, it takes three confirmations from the network before your balance is fully available ...
Understanding Cryptocurrency Transaction Statuses
Cryptocurrency transactions can go through various stages or statuses as they move from initiation to completion. There are only three statuses (Completed, Pending, and Canceled), and we will provide a general overview of what each status means: 1. ...
Understanding Transaction Restrictions
To ensure the security and compliance of our platform, we restrict transactions from specific cryptocurrency exchanges and illegal services. We implement these restrictions to mitigate risks associated with regulatory compliance, security concerns, ...