I Sent Cryptocurrency from My wallet but it doesn't appear on the Recipient's Balance

I Sent Cryptocurrency from My wallet but it doesn't appear on the Recipient's Balance

The Cryptocurrency you sent may not appear immediately in the recipient's wallet balance but that doesn't mean that the funds are lost. Here are some steps for you to figure out what could have happened:

  1. Make sure you have sent the Cryptocurrency to the correct wallet address. You can check this by going over your transaction history
    • If the recipient’s wallet address is correct, go to Step 2.
    • If you have used an incorrect address, the only way to get the crypto back is by asking the recipient to send it back to you. Visit this page for more information about it.

  1. 2. Go to the Relevant Blockchain Explorer to Check the Transaction Status. You can find instructions on how to do this in our How to Check your Cryptocurrency Transaction Status article.

    Bitcoin (BTC)
    • If you see less than 6 confirmations, give the transaction some more time to be processed.
    • If you see 6 or more confirmations, contact the recipient’s wallet service provider to investigate this situation further.
    Ethereum (ETH)
    • If you see less than 18 confirmations, give the transaction some more time to be processed.
    • If you see 18 or more confirmations, contact the recipient’s wallet service provider to investigate this situation further.
    Tether (USDT) on Ethereum (ERC-20)
    • If you see less than 18 confirmations, give the transaction some more time to be processed.
    • If you see 18 or more confirmations, contact the recipient’s wallet service provider to investigate this situation further.
    Tether (USDT) on Tron (TRC-20)
    • If you see less than 23 confirmations, give the transaction some more time to be processed.
    • If you see 23 or more confirmations, contact the recipient’s wallet service provider to investigate this situation further.
    USD Coin (USDC) on Ethereum (ERC-20)
    • If you see less than 18 confirmations, give the transaction some more time to be processed.
    • If you see 18 or more confirmations, contact the recipient’s wallet service provider to investigate this situation further.