The more information you provide during the dispute process, the easier it will be for our team to review your case. We’ve put together a collection of best practices to guide you in submitting strong evidence

When uploading evidence:

• Images: Upload full, uncropped, and clear images. Do not alter or edit images in any way.
• Videos: Submit original, unedited video footage. Do not splice or edit video content.

What information should I provide?

Gift Cards

Crypto Buyer:

• Proof of ownership (photo of the gift card with the NoOnes trade chat visible in the background)
• Proof of purchase (photo of the original receipt or invoice, along with the card’s serial number)
• Uncut, full-screen video recording of your live trade showing the card balance being checked before sending the card and monitored continuously after sharing. The NoOnes trade timer and your device date and time should be clearly visible.
• Full recording of you contacting the gift card provider’s support from the start of the chat/call confirming the date, time, and time zone the card was used

Crypto Seller:

• A full screen, un-cropped screenshot that shows both the code itself and the error message received when trying to redeem
• Uncut, full-screen video recording of your live trade from before receiving the card/code until it was redeemed. The NoOnes trade timer and your device date and time should be clearly visible
• Full recording of you contacting the gift card provider’s support from the start of the chat/call confirming the date, time, and time zone the card was used

For more information on gift card disputes, take a look at this article.

Other Payment Methods

Crypto Buyer:

• Proof of payment (image that clearly show payment was made showing the receiver's bank/wallet details, amount, and date payment was made)
• Most recent uncut, full-screen video recording where you show the current date and time, the details of the account you used to make payment, your transaction history, and the detailed receipt of payment.
• During video recording, generate a bank statement then include the uploading of the statement into the trade chat in that video recording.
• Full recording where we can see the number you are calling. You should be contacting your bank and confirming with them that the payment you sent was successfully sent to the receiver's bank/wallet details.
• Web receipt link/Transaction link of your payment (if available.)

Crypto Seller:

• Most recent uncut, full-screen video recording where you show the current date and time, the details of the account you asked to be paid in, then show your transaction history from your most recent transactions until 2 days before the trade started.
• During video recording, generate a bank statement then include the uploading of the statement into the trade chat in that video recording.
• Full recording where we can see the number you are calling. You should be contacting your bank and confirming with them that this specific payment has issues or was never received.