Troubleshooting 2FA

Have problems with your two-factor authentication (2FA)? Here's how to troubleshoot 2FA via Google Authenticator (GA), Authy, or Email.

Google Authenticator (GA) and Authy

If your GA/Authy codes don’t work, it might be because the time on your Google Authenticator app is not synced correctly with your device. Make sure to check the clock and set it to the correct time zone. An incorrect clock can cause codes to be out of sync.

Email

If you’re having issues receiving 2FA codes via email, please check the following:

Make sure your inbox is not full
Make sure emails from us are not going into your spam folder
Make sure your email is verified on your account

Note: If none of the mentioned steps worked, you can reset your 2FA by following the steps here or contact our support team.