To ensure fair resolution in case of disputes, both parties must collect and keep evidence during the trade. Missing or incomplete proof may result in the dispute being decided against you.

Physical Goods 

Seller of Item must provide:

1. Packing Video:
   • Show the item clearly along with the trade ID.
   • Record the full packing process in one take (no cuts).
2. Sealing-to-Handoff Video:
   • Show the item before sealing, seal the package on video, and hand it to a legitimate courier.
   • Include a visible browser or phone timestamp.
     Show courier acceptance (signed or scanned for tracking).
3. Tracking Proof:
   • Courier tracking logs, updates, and delivery confirmation images.

Receiver of Item must provide:

1. Unboxing Video:
   • Start with the sealed package visible.
   • Show the shipping label clearly before opening.
   • Record the full unboxing without edits and with a visible timestamp.
2. Photo Evidence:
   • Pictures showing item mismatch, tampering, or damage.
3. Delivery Timestamp:
   • Screenshot from courier app, delivery confirmation, or delivery photo.
      

Digital Goods/ Web Domains 

Seller of Digital Good/Domain must provide:

1. Delivery Proof:
   • Files, download links, code commits, or shared documents showing work completion.

Receiver of Digital Good/Domain must provide:

1. Non-Delivery Proof:
   • Evidence no files or links were received, or links expired before access.
2. Quality Proof:
   • Screenshots showing low-quality, incomplete, or defective work.
3. Scope Discrepancy Proof:
   • Comparison between what was agreed and what was delivered.
      

Services 

Service Provider must provide:

1. Work Completion Proof:
   • Screenshots, videos, reports, or output demonstrating service delivery.
2. Agreement Evidence:
   • Chat logs, contracts, or clear scope of work agreed before starting.
3. Progress Updates:
   Records of milestones reached and receiver of service acknowledgment.

Service Receiver must provide:

1. Non-Delivery Proof:
   • Evidence the service was never performed or delivered.
2. Quality/Scope Proof:
   Proof that service did not meet agreed quality or scope.
    

Important Final Notes:

• All videos must be uncut and contain a visible timestamp (phone or browser).
• Keep all files, screenshots, and videos until the trade is fully completed.
• We will only consider legitimate couriers and verifiable tracking systems.

If your evidence does not meet the requirements above, we may close the dispute in favor of the other party.
 

Why We Require Proof

In P2P crypto trades, transactions can’t be reversed. Proof protects both buyers and sellers by showing exactly what happened in the trade.

• Fair for everyone – Same rules for both sides, no bias
• Stops scams – Harder to fake deliveries or claims
• Protects honest users – You can prove you did your part
• Faster resolutions – Clear evidence means quicker decisions

No proof = no protection. Keep your videos, screenshots, and records until the trade is complete.