How to reset 2FA

How to reset 2FA

Setting up 2FA on your account significantly improves your wallet security, but sometimes you may lose access to your 2FA due to:

  • Your phone is lost or damaged
  • The authentication app is deleted
  • You switched to a new device and the app with all the codes cannot be transferred to your new device

If this happens, click "Trouble logging in?" when you're asked to enter your 2FA code. From there, we'll ask you some questions and we'll see how we can help.

    • Related Articles

    • What Should I Do if Someone Logged Into My Account?

      If you think someone has gained access to your account or suspect that login details have been compromised, here’s what you can do: Someone logged into your account but you can still access it Someone logged into your account and you can't access it ...
    • Setting-up Security Questions

      Security questions help protect your account and restore access in case you lose it. Follow these steps to configure your questions. Log in to your Noones account Hover over your username on the top right corner of the page and click Settings from ...
    • Password Reset

      I want to change my password I forgot my password I want to change my password: If you know your current password and can access your account, you can reset your password right from your account security settings. To change your password while logged ...
    • Closing Account

      Although unfortunate, you can close your account on Noones if you intend to. In this guide, we will teach you how to do so. For legal and compliance purposes, Noones is required to keep all records and trading histories of all our users both current ...
    • Account Locked

      If you can’t access your account and see a message that it is LOCKED – here are two possible reasons and what you can do to fix it: Geolocation lock. If you log in from a new location, you have to approve it through email to log in. What to do? Check ...