Learn how our feedback and reputation system works to gauge if you're dealing with a good trader or not.

What is a reputation?

• Reputation helps you understand how good or bad a trader is.
• It's an aggregated score displayed on a user's public profile. Each user can give feedback to their trade partner after completing a trade. Only successful trades are eligible for feedback.
  • If you've missed the opportunity to leave feedback on a trade, you can still do it by reopening the trade later. You can also edit feedback you've already given.

What are the different types of feedback?
There are two types: positive and negative.
Note: Aside from giving feedback, you can also block a user.

Where can I check my reputation?

• Log in to your account, hover over your username in the upper right of the page, and click My profile from the menu.
• Your Profile page will show the positive and negative feedback score you've received, underneath your username.
• For more detail, scroll down to the Feedback tab.

Where can I see the reputation of other users?

• On the offer list, click the username whose reputation you're interested in.

Note: On the public list, you can only see the positive feedback a user has received.

• You'll see their positive and negative feedback score underneath their username.
• During a trade, you can find a user's score close to their username in the trade chat.

How do I leave feedback?
Note:

• To change your feedback, reopen the trade, choose the new feedback type, edit the comment you'd already written, and click Update feedback.
• You can only leave one feedback per user, per payment method, per currency.
  • Example: You have 5 Amazon gift card trades in USD, 3 Amazon gift card trades in GBP, 5 Bank Transfer trades in USD, and 3 PayPal trades in USD with a user. That means you can leave 4 feedbacks total. You can always update existing feedback based on your latest experience.
• If you leave negative feedback, you must include a comment.
• On the last step of a trade, the feedback section appears.
• Click Positive or Negative, add any comments, and click Submit feedback.

Responding to Feedback
We recommend that users who receive negative feedback leave a response. Responding gives context around your reputation.

To respond:

• From the Trade Chat, go to the How was your trading experience? section underneath the Trade Summary.
• Select Reply underneath your trade partner's feedback and click the button.

Note:

• Responses can't exceed 400 characters.
• Users can respond to feedback at any time.
• Blocked users can still respond to each other.
• Users can edit previously made responses.

Removing negative feedback
Receiving negative feedback can be frustrating, but not all negative feedback can be removed — only feedback that meets our removal criteria.

Feedback must:

• Not violate the "Prohibited Use" clause of the Terms of Service
• Be relevant
• Be unbiased
• Be left for completed trades with no chargebacks

If you've received negative feedback you believe should be removed based on the guidelines above, contact our support team. We'll review the request, but it must be submitted within 30 days of receiving the feedback.

Note: Practicing good trade habits will help encourage your trade partners to leave you positive feedback.